Returns

Exchange, Return, Cancellation, and Refund Policy

Ceazur Cancellation Policy:

  • You can cancel your order within 24 hours from the time of purchase.
  • To cancel your order, please reach out to us at support@ceazur.com.
  • Once your order has been shipped, it cannot be canceled.
  • After cancellation, refunds will take at least 72 working hours to process and reflect in your bank account.


Ceazur Exchange Policy:

  • You can request an exchange within 7 days from the date of delivery.
  • Ceazur allows exchanges for size and color variations of the same product.
  • Exchange is permitted only once per order.
  • If you're unsatisfied with the exchanged product, you can return it and place a new order, but this can be done only once.
  • For any exchange-related queries, contact us at support@ceazur.com.


Ceazur Return Policy:


Ceazur provides multiple return options to suit your needs. Please read the return instructions carefully:

  • You can return or exchange your order within 7 days of delivery.
  • Some products are non-returnable. Please check the product-specific return policy on the product detail page.
  • A return fee of ₹100 is applicable on all returns.
  • If the product is damaged, you must provide an unpacking video and images for verification.
  • Returned products must be unused, unwashed, and undamaged; otherwise, the return request will not be accepted.
  • When you return an order, any applied offers or discounts will be excluded from the refund amount.
  • The returned product must be sent intact with original tags.
  • All returns are subject to a quality check before approval.

  Refunds will be processed only after a successful quality check by our team


Ceazur Refund Policy:

  • If you have paid shipping charges, they will not be included in the refund amount.
  • Refunds will take at least 15 working days to reflect in your bank account.
  • Refunds will be processed in the same payment mode used during order placement.
  • For COD orders, you will need to provide your bank details for the refund process.


Contact Us:

  • Our customer service is available Monday to Saturday from 09:00 AM to 08:00 PM during working hours.

Feel free to contact us:


Telephone: +91 6280981157
Email: support@ceazur.com

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