Exchange, Return, Cancellation, and Refund Policy
Ceazur Cancellation Policy:
- You can cancel your order within 24 hours from the time of purchase.
- To cancel your order, please reach out to us at support@ceazur.com.
- Once your order has been shipped, it cannot be canceled.
- After cancellation, refunds will take at least 72 working hours to process and reflect in your bank account.
Ceazur Exchange Policy:
- You can request an exchange within 7 days from the date of delivery.
- Ceazur allows exchanges for size and color variations of the same product.
- Exchange is permitted only once per order.
- If you're unsatisfied with the exchanged product, you can return it and place a new order, but this can be done only once.
- For any exchange-related queries, contact us at support@ceazur.com.
Ceazur Return Policy:
Ceazur provides multiple return options to suit your needs. Please read the return instructions carefully:
- You can return or exchange your order within 7 days of delivery.
- Some products are non-returnable. Please check the product-specific return policy on the product detail page.
- A return fee of ₹100 is applicable on all returns.
- If the product is damaged, you must provide an unpacking video and images for verification.
- Returned products must be unused, unwashed, and undamaged; otherwise, the return request will not be accepted.
- When you return an order, any applied offers or discounts will be excluded from the refund amount.
- The returned product must be sent intact with original tags.
- All returns are subject to a quality check before approval.
 Refunds will be processed only after a successful quality check by our team
Ceazur Refund Policy:
- If you have paid shipping charges, they will not be included in the refund amount.
- Refunds will take at least 15 working days to reflect in your bank account.
- Refunds will be processed in the same payment mode used during order placement.
- For COD orders, you will need to provide your bank details for the refund process.
Contact Us:
- Our customer service is available Monday to Saturday from 09:00 AM to 08:00 PM during working hours.
Feel free to contact us:
Telephone: +91 6280981157
Email: support@ceazur.com
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